Patient satisfaction is the extent to which a patient is happy with their care experience including both, in-clinic & post-appointment interaction.
However, with the rise in digital health & the evolving mindset of patients, today’s satisfaction is not just limited to the care/treatment given. It is a holistic experience that gets counted. Right from the convenience of booking an appointment to how a doctor keeps the contact intact later, patient satisfaction is a 360-degree calculation.
What is your opinion?
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